No IT team yet
You have grown past the point where the finance lead resets passwords. We become your IT department: helpdesk, devices, accounts, security.
Managed service provider · Nijmegen, NL
IT that keeps your people moving.
Mock MSP gives ambitious organisations a calm, capable technology partner — across the Netherlands, the UK and the US.
Microsoft & AvePoint
One stack, built and governed end to end.
Security first
Hardening and review built into every engagement.
Human support
Named engineers who know your environment.
Who we help
Built for 10 to 250 person organisations.
Most of our clients are growing SMBs without a full internal IT department — or with one or two people who need backup. Here is where we fit.
One internal IT person
They keep the business running; we take the night work, projects, security reviews and holiday cover so nothing depends on one person.
Multiple locations or countries
Offices in the Netherlands, the UK or the US. One service desk, one set of standards, one bill.
An audit or customer requirement
A client, insurer or auditor is asking questions about access, backup and incident response. We get the evidence in order.
Services
Four practices, one accountable team.
Security & Governance
Secure, and able to prove it.
Secure, and able to prove it.
- A written security baseline with a current score
- MFA and conditional access covering every account
- Documented owners for data, systems and access
AI Readiness
Ready for Copilot, without leaking data.
Ready for Copilot, without leaking data.
- A clean permission model behind every Copilot answer
- Labelled and lifecycled content in Microsoft 365
- A written AI use policy your people can follow
Modern Work
Microsoft 365 that people are glad to use.
Microsoft 365 that people are glad to use.
- New starters productive on day one
- One standard build per device class
- A single, documented place for every kind of file
Cloud & Infrastructure
Foundations you do not have to think about.
Foundations you do not have to think about.
- A documented, diagrammed environment
- Restores tested and evidenced, not assumed
- Predictable hardware refresh and cloud spend
Technology partners
Built on one stack we know inside out.
AvePoint and Microsoft are the foundation of everything we build. Around them sits a deliberately short list of vendors we use ourselves every day.
Strategic partners
The platform we design, secure, govern and manage on.
Hardware
Workplaces, servers and storage supplied and managed through one line.
Software
Supporting tooling we standardise on and support ourselves.
Partner names and logos are used to describe the technology we build on.
What you get
The everyday problems we take off your desk.
Concrete outcomes, not capabilities. If one of these sounds like your week, we can help.
Support takes days and no one owns the ticket.
A named service desk, response targets agreed up front and one escalation contact.
New hires wait a week for a laptop and logins.
Standard device build, accounts and access ready on day one — offboarding same day.
Nobody is sure whether the backups actually restore.
Documented backup scope with tested restores you can show an auditor.
Security is a set of half-finished projects.
MFA, conditional access, device compliance and a written plan for what comes next.
IT costs are unpredictable.
A per-user monthly price with support included, and quoted projects with no surprises.
Nobody knows how anything is set up.
Documentation and a roadmap you own — and can hand to anyone.
Care plans
Straightforward monthly plans.
Priced per user, per month, billed monthly. Your quote depends on device count, locations and existing licensing.
Essential
For teams of 10-40 who mainly need reliable support.
€ 29per user / month
Includes
- Service desk during business hours
- Microsoft 365 user and licence administration
- Device setup, onboarding and offboarding
- Patching and antivirus monitoring
- Annual environment review
Complete
Most chosenFor 25-150 people who want IT fully handled.
€ 45per user / month
Includes
- Everything in Essential
- Proactive monitoring and maintenance
- Intune device management and standard builds
- Backup with tested restores
- Technical account manager and quarterly review
- Roadmap and budget planning
Secure+
For organisations with audit, insurer or client requirements.
€ 62per user / month
Includes
- Everything in Complete
- Identity hardening and conditional access design
- Access reviews and logging retention
- Incident response playbook and drill
- Security awareness sessions
- Evidence pack for audits and questionnaires
All plans include onboarding, documentation and a named contact. No lock-in beyond a 1 month notice period.
Getting started
From first call to fully supported in about four weeks.
01
Intro call — 30 minutes
You tell us what is slowing people down. We say honestly whether we are a fit.
02
Environment review — 1 week
We look at your accounts, devices, backup and security, then share what we found in plain language.
03
Proposal — fixed price
A plan, a monthly price and a prioritised list of what to fix first. No obligation.
04
Onboarding — 2 to 3 weeks
We document, take over support, and give your people one place to ask for help.
How we work
Visible expertise. Invisible friction.
01
Understand before changing
We map how work actually happens — including the workarounds — before proposing anything. Most environments need fewer changes than expected, applied in a better order.
02
Make the work visible
Documentation, decisions and roadmaps live where you can read them. You should never need to ask us what we did last month.
03
Remove friction quietly
Good IT is felt as an absence: fewer interruptions, faster starts, no drama during onboarding, offboarding or an audit request.
Locations
Five offices, three time zones, one service desk.
Headquarters
Nijmegen
- Region
- Netherlands · Gelderland
- Timezone
- Europe/Amsterdam
- Offset
- UTC+1 / +2
Our home base. Engineering, the service desk and the security practice sit together here, which is why most escalations are resolved in one conversation rather than three tickets.
All locationsLeadership
Meet our founders
Two people who still sit close to the work: one in Nijmegen, one in London.
Martijn van Dijk
Co-founder & CEO
Based in Nijmegen · Netherlands
James Whitfield
Co-founder & CTO
Based in London · United Kingdom
Meet our country heads
Each country has one person accountable for delivery, staffing and escalation in that market.
Sofia Martens
Managing Director, Netherlands
Leads Netherlands · Nijmegen
Nia Vermeer
Managing Director, United States
Leads United States · New Jersey
Oliver Patel
Managing Director, United Kingdom
Leads United Kingdom · London
Our people
Serious about technology. Easy to work with.
Engineers, consultants and coordinators who explain their reasoning, write things down, and pick up the phone. You work with the same faces from the first workshop to the third year of the partnership.
Meet the teamSearch the team by office and department.
Questions
Practical questions, answered.
How quickly do you respond?
Urgent issues that stop people working are picked up within the hour during business hours; everything else the same working day. Targets are written into your agreement.
Do we have to move everything at once?
No. We start by taking over support and fixing what hurts, then work through the roadmap in the order that makes sense for your budget.
Can you work with our existing internal IT person?
Yes — that is a common setup. We agree who owns what, and they keep the relationships inside the business.
What if we already have a provider?
We handle the transition, including documentation handover and account transfers. You keep working while it happens.
Is there a minimum contract?
Plans run month to month after onboarding, with one month's notice. Projects are quoted separately.
Do you support people outside the Netherlands?
Yes. We cover UK and US working hours from our London and New Jersey offices with the same service desk.
Contact
Make IT feel effortless.
Tell us where things currently slow your people down. We will tell you honestly whether we are the right partner for it.
info@mockmsp.com